Privacy Policy

Overview and Effective Date

This Privacy Policy explains how Golden Pokies collects, stores, uses, and shares personal information when you visit our website or use our services. It applies to all users located in Australia and elsewhere who access the platform. This policy is effective as of 2026 and was last updated in 2026.

Information We Collect

We collect information you provide directly, such as your name, date of birth, email address, phone number, payment details, and identity verification documents when you register an account or make transactions. We also automatically collect technical data including IP address, device type, browser information, and gameplay activity. Additional information may be gathered through customer support interactions or promotional participation.

Cookies and Tracking Technologies

Golden Pokies uses cookies, pixels, and similar tracking technologies to enhance site functionality, remember preferences, and analyse user behaviour. These tools help us understand how visitors interact with our games and pages, and support fraud prevention efforts. You can manage or disable cookies through your browser settings, though this may affect certain site features.

Analytics and Performance Monitoring

We use third-party analytics services to measure website traffic, user engagement, and marketing effectiveness. These tools may collect aggregated or pseudonymised data about your visits and interactions with our platform. This information helps us improve our services and tailor content to user interests.

How We Use Your Data

Personal data is used to create and manage your account, process deposits and withdrawals, verify identity, prevent fraud, and comply with regulatory obligations. We also use data to communicate promotional offers, respond to support requests, and personalise your gaming experience. Where required, we obtain your consent before using data for marketing purposes.

Sharing Data with Third Parties

Golden Pokies shares data with trusted third-party service providers, including payment processors, identity verification agencies, cloud hosting providers, and marketing partners, solely to facilitate our services. These providers are contractually obligated to protect your information and use it only for specified purposes. We do not sell personal data to unrelated third parties.

Data Storage and Security

We implement technical and organisational measures, including encryption and access controls, to protect your personal information from unauthorised access or disclosure. Data is stored on secure servers, which may be located outside Australia, subject to appropriate safeguards. Despite these measures, no online system can guarantee absolute security.

Your Rights and Choices

You have the right to access, correct, or request deletion of your personal data held by Golden Pokies, subject to legal and regulatory retention requirements. You may also object to certain processing activities or withdraw consent for marketing communications at any time. Requests can be submitted through your account settings or by contacting our support team.

Data Retention

We retain personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Account and transaction records may be kept for extended periods to meet anti-money laundering and responsible gambling requirements. Once retention periods expire, data is securely deleted or anonymised.

Updates to This Policy

Golden Pokies may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any significant changes will be communicated through the website or via email notification. We encourage users to review this page regularly to stay informed about how their data is handled.